Reference

Legal Terms for Your Account

We keep the rules for account access, data use, and request handling in one place so you can check them before you move between the lobby and your…

Local law appliesAccount dataRequest changesWallet records
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buka77 Legal Terms for Your Account
CONTACT ROUTES

How to Reach Us

For legal requests, use live chat, email, or WhatsApp so we can locate the right account record before we answer. We keep these channels open daily from 09:00 to 23:00 WIB, and we handle change requests in the same queue as access questions. If your message mentions a DANA, OVO, GoPay, or QRIS reference, send it with your registered email or phone number so we can verify it faster.

Team online

Live Chat

Use live chat when you need a quick check on access, cookies, or a change to account data. We can ask a few matching questions, confirm the record, and point you to the next step during 09:00-23:00 WIB.

Email

Send email when you want a written trail for a correction, closure, or record copy. Include your registered contact, a short description of the request, and any DANA, OVO, GoPay, or QRIS reference that helps us match it.

WhatsApp

Use WhatsApp for time-sensitive legal questions when you cannot stay on chat. We may ask for a screenshot from the device you used, plus the contact number and payment reference tied to the file.

DATA CARE

Data, Cookies and Retention

We keep legal handling practical: the fewer records we store, the easier it is to answer your request cleanly.

Data Use

We use account data only for access checks, wallet matching, and request handling.

Cookies

Cookies help us remember your session and device so you do not have to log in again on every visit.

Account Security

If your password changes, your phone number no longer matches, or the device pattern looks different, we may pause edits…

Retention

We keep legal and transaction records only for the time needed to answer disputes, verify changes, and meet record-keeping duties…

Request Changes

To update contact details, ask for a correction, or close an account, send the exact change through support with your…

Who To Contact

For any legal request, contact live chat, WhatsApp, or email and say that you need the legal desk.

Questions About Legal Access

We answer the most common account and data questions here so you can check them before you send a request. The short version is simple: access depends on local law, records are kept only as long as needed, and our support channels are the same ones you use for corrections or closure requests.

Yes. You can check the legal terms first, then decide whether to open an account. Access to the lobby still depends on local law and is available only where local law permits.

We keep the records needed to manage access, verify changes, and match wallet activity, including contact details, device logs, and DANA, OVO, GoPay, or QRIS references when relevant.

Yes. Send the exact change through live chat, WhatsApp, or email with your registered contact, and we will check the record before updating it for you directly.

We keep records only as long as needed for account handling, dispute checks, and duties that apply in your region. After that period, we archive or remove the files we no longer need.

Cookies help the site remember your session and device, so you do not have to log in again on every visit. If you clear them in Chrome, Safari, Firefox, or your mobile browser, you may need to sign in again.

Use live chat for the fastest route, or send email or WhatsApp if you need a written trail. Tell us it is a legal request so we can route it to the right desk.

Yes. If local rules change, access or account handling may change too. We only keep the parts of the service that can run where local law permits, and we adjust the account flow accordingly.

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